Refund Policy

This Refund Policy applies to professional analytics engagements provided by Alderpoint Analytics Co., Ltd. ("Alderpoint," "we"). It covers deposits, cancellations, rescheduling, and refund eligibility for our dashboard design, KPI reporting, board briefing, and data audit services.

1. General Principles

Each engagement is defined in a written statement of work specifying deliverables, timeline, and payment schedule. Refund eligibility depends on the project stage at the time of cancellation and the work already completed.

2. Deposit Refunds

Project engagements require a 40% deposit before work begins. If you cancel before Alderpoint starts Phase 1 (Discovery & Definition), the deposit is refundable minus a 10% administrative fee. Once discovery work has commenced, the deposit becomes non-refundable.

3. Full Refund Conditions

A full refund of unused fees (excluding the non-refundable deposit after work begins) may be issued if:

• Alderpoint is unable to commence the engagement within 30 days of the agreed start date due to our unavailability
• Both parties mutually agree in writing to terminate the engagement before Phase 3 (Build) begins, and no custom deliverables have been transferred

4. Partial Refund Conditions

If an engagement is terminated after work has begun but before completion:

• You will be invoiced for work completed at the agreed hourly or phase rate
• Any remaining prepaid balance beyond completed work will be refunded within 14 business days
• Completed deliverables, documentation, and prototypes produced up to the termination date remain the property of Alderpoint unless full payment for completed phases has been received

5. Non-Refundable Items

• Deposits after discovery work has commenced
• Completed phase payments for phases that have been delivered and accepted
• Quarterly retainer fees for board analytics briefings once the quarter has begun
• Flat-fee data audit engagements after the assessment report has been delivered
• On-site session fees if cancellation occurs less than 48 hours before the scheduled visit

6. Cancellation by Client

Written cancellation notice must be sent to info@panel-alderpoint.click. Cancellation takes effect upon our written acknowledgment. Verbal cancellations are not accepted.

7. Rescheduling

Engagement start dates may be rescheduled once without penalty if requested at least 14 days before the original start date. Subsequent rescheduling requests may incur a ₩500,000 rescheduling fee if Alderpoint has reserved consultant capacity.

8. No-Shows

If a client fails to attend two consecutive scheduled stakeholder workshops without 24-hour notice, Alderpoint may pause the engagement. Paused engagements resume upon payment of a ₩400,000 reactivation fee or mutual agreement to a revised timeline.

9. Work Already Started

Custom dashboards, wireframes, metric glossaries, and documentation created during an engagement represent billable work. Upon cancellation, Alderpoint will provide a summary of completed work and any partial deliverables corresponding to fees paid.

10. Refund Processing

Approved refunds are processed within 14 business days to the original payment method. Bank transfer refunds within Korea typically arrive within 3–5 business days after processing.

11. Disputes

If you disagree with a refund determination, contact us at info@panel-alderpoint.click with your statement of work reference. We aim to resolve disputes within 10 business days.

12. Contact

Refund requests: info@panel-alderpoint.click
Choi Seungho, 88 Gimpo-ro, Gimpo-si, Gyeonggi-do 10000, REP. OF KOREA
+82-31-4167-8352